To foster a dynamic Bitcoin gambling environment, we encourage players to file a complaint and undergo a professional process monitored by BitcoinGG. Read the procedure and guidelines below then choose the type of complaint you wish to file from the tabs.
No matter how exciting the games can be and how attractive the bonuses are, expect a few hiccups here and there. Minor and major problems in Bitcoin gambling are inevitable just like the case elsewhere, but we are here to make your online gambling experience less of a hassle. Below are five categories you can file a complaint on for any brand. We have narrowed down the areas to address the issues efficiently. However, before choosing the one that is most related to your concern, please read our procedure and guidelines on filing a complaint.
Procedure for submitting a complaint
Guidelines on filing a complaint
SUPPORT WITH FACTS
While it is easy to say that a brand is a ‘scam’, ‘fraud’, and ‘thief’ among other loosely used words, we discourage players from making such accusations in their submitted reports. Instead, we strongly recommend sticking to the facts and state if the brand failed to pay the necessary amounts on time or whatever the concern is. This covers the need to provide the correct username, email address, and reported brand, together with useful evidences like screen shots and emails.
Providing factual evidences and maintaining a professional and healthy communication will be helpful in resolving the issue with the best solution.
‘HONESTY IS THE BEST POLICY’
Both the player and the brand are expected to give accurate information and not mislead the other in the course of resolving the reported issue. Any party caught intentionally providing false details will receive necessary sanctions that may result in account suspension among others.
NON-DISCLOSURE OF IRRELEVANT, PERSONAL DETAILS
We encourage players to be as concise as possible when creating reports and to avoid divulging information unnecessary and of no use to the resolution of the issue. Everyone is advised to refrain from sharing personal details like the current financial status and other private information that may put the player in an unfavorable situation. BitcoinGG cannot be held accountable for the publication of such information specified in our guidelines.