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Support

Customer support is the primary bridge between the players and the brands, and this explains the important role it has in fostering a dynamic Bitcoin gambling environment. Thus, failure to provide the players with spot-on assistance is crucial to the overall gambling experience, regardless if the games are excellent and the bonuses are lucrative. Support for the players is essential, but some brands sorely missed this point.

Overview: Having no one to ask about questions concerning the account, the payments, and bonuses is a major problem not just for the players but also for the brands. However, it is the players who are largely affected by the absence of a reliable and intuitive customer support service. Some casinos lack the live chat feature while others have not even integrated any medium through which players can submit their queries to the management.

Before submitting the complaint: In the event that no live chat is available, check if the casino can be contacted through email or by sending a ticket on its website. In addition, find out if the brand may be reached through its official Bitcointalk account. Keep in mind that the majority of Bitcoin gambling sites have an account on the Bitcointalk forum.

Other issues and solutions related to your concern

  • While some casinos offer the live chat feature, some of them may be unavailable at the time you need assistance. Refrain from accusing the brand of having inefficient support system because the support team may be off duty due to the different time zones.
  • It helps to patiently wait for your turn when using the live chat feature. Bitcoin gambling sites with large following may experience traffic in their customer support channels.

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