Shows Dedication To Player Satisfaction

Player Satisfaction

When players at an online casino are happy, they often choose to stay and play more at a site. This is the idea behind why a lot of online gambling sites focus on improving the overall experience of players. This includes ensuring that players have a wide range of betting options and having a smooth time when they play. This is often how many online sites operate, by making major improvements. However, making the player experience does not stop at adding new games and making incremental changes.

An excellent example of how a site should keep itself in proper shape for its customers is The site where a lone player won about 470 BTC in poker, has recently been aggressively improving itself to make it better for the players of the site, and this can be seen in two recent site operations.

Bugs resolved

One of the potential sources of player discontent is that of broken software. This can be serious because bugs can result in lost money and disappointed players. It can also result in bad press as angry gamblers will often voice their negative opinion on the Internet. Fortunately for, two major bugs were recently fixed in their system.

WPN Bitcoin Exchange Rate

First, there was the bug in the WPN Bitcoin exchange rate. Being part of the Winning Poker Network means that gets to be part of the various poker tournaments that WPN organizes. However, since a lot of these tournaments use fiat currency, there is a need for conversion to Bitcoin.

This goes for both buy-ins and winnings. It also needs to be done in real-time. The problem was that the software for conversion was crashing and causing problems. The bug was quickly fixed in a few days, while also giving the ability to change the exchange rate on their end in case of any price changes.

Second, there was a bug in the Sportsbook section. It was causing trouble for those who were live betting, which resulted in players not being refunded if their wager had been declined by the system. This problem was not happening in all canceled bets, but one out of 20 bettors is still a sizeable number. This was the reason was immediately on the case.

This Bitcoin gambling site immediately notified the players and had the affected members ask for a refund via customer support, while having the problem fixed on their end.  The bug was resolved in just four days, much to delight of the avid sports bettors on Betcoin Sports.

Player feedback

Another aspect of improving the player experience is to be aware of how they feel about the player experience. This means asking for the players’ opinions and insights on the site’s performance. has decided to take it a step farther by rewarding feedback.

Betcoin Poker

Players can now qualify for Daily Coin Tickets by providing feedback of at least three sentences in the thread announcing the feedback campaign. Three well-liked comments will get tickets, while two more will be chosen for comment. This process is a good way to elicit feedback. Hopefully, it can get something useful. is dedicated to making the best experience possible for their customers. With these improvements, it is hopeful that online gamblers on the site are treated right—both in terms of customer service and of online gambling services.

Chris Evans

Chris Evans

A passionate adherent of the casino industry, Bitcoin has changed Chris’ life. Now, aside from working as the Business Development Manager of Bitcoin Gambling Guide, he spends his time working on new ways to help the cryptocurrency community as well as the online gambling industry. He regularly stays updated with the latest trends in the Bitcoin gambling market to continually gain insights and clearer perspectives on the path the digital currency is taking. Included in his mission to forward the market is his personal goal to share worthy and unique ideas that will pave the way for more innovations and developments. If not preoccupied in juggling with his duties, Chris devotes his time betting in Bitcoin casinos. Who said it’s impossible to work and play at the same time?

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